You Are A Patient, Not A Customer: My Thoughts on Patient Satisfaction Surveys

Despite the business world’s best effort to portray medicine as any other business with customers, good business is not good medicine. At the end of the day, a patient is not a customer. Patient Satisfaction Surveys If you haven’t been hospitalized recently you may be unaware of a minor change. At the end of your hospitalization, […]

Male vs. Female Physicians: What’s the Difference?

On Dec 19th, 2016, JAMA published a cross-sectional study titled: Comparison of Hospital Mortality and Readmission Rates for Medicare Patients Treated by Male vs. Female Physicians. The title says it all, a group of researchers wanted to see if the gender of your physician changed your outcome. The measure of outcome was 30-day mortality and readmission rates. […]